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Quality Manager Bossier City

Quality Manager

Full Time • Bossier City
Benefits:
  • Employee Stock Ownership Plan (ESOP)
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
RESPONSIBILITIES:
 
  • Provide Senior Level Leadership as the Champion of Total Quality for the Company:
    • Assume the role of a senior leader and advocate for Total Quality within the organization. 
    • Manage an objective process to ensure strict adherence to established Quality policies and procedures.
    • Develop a comprehensive strategy aimed at instilling a Total Quality culture throughout the organization.
    • Create tactical plans and processes specifically designed to educate and train all employees at Gordon on the principles that guide a Total Quality Process.
    • Take responsibility for monitoring behavioral practices and providing objective measurements that will offer clear direction for necessary development and continual improvement of our Quality processes.
  • Set the standard for Total Quality by exemplifying the desired behaviors and attitudes in your own actions and decision-making.
  • Demonstrate integrity, excellence, and a commitment to continuous improvement, serving as a role model for employees at all levels.
  • Encourage positive change by acknowledging and reinforcing behaviors that align with established Quality Standards: 
    • Provide constructive feedback and recognition to individuals and teams who demonstrate a commitment to Total Quality and showcase improvements.
  • Establish a structured approach for continual improvement that involves all levels and departments: 
    • Foster a culture of learning and growth, where employees are encouraged to identify areas for improvement and contribute ideas for enhancing Quality processes. 
    • Implement mechanisms for regularly evaluating and reviewing processes to identify opportunities for refinement and optimization.
  • Develop a comprehensive orientation program for new employees that focuses on instilling a strong understanding of Total Quality principles and practices: 
    • Provide thorough training on Quality policies, procedures, and expectations to ensure new and existing employees are aligned with the organization's Quality objectives from the start. 
    • Organize regular training sessions to reinforce Total Quality principles and practices among all employees. 
    • Develop training materials and resources that cover topics such as process improvement, problem-solving, statistical process control, and effective teamwork. 
  • Provide personal Support to the Operations Teams and Services Teams with your personal assistance when needed to accomplish the completion and shipment of Customer requirements: 
    • Offer hands-on support to operations and services teams, assisting them in meeting customer requirements and ensuring timely completion and shipment of products. 
  • Provide guidance and mentorship to help teams overcome challenges and maintain high-quality standards throughout the process.
  • Conduct Quality Audits throughout the facility to ensure compliance with established policies, processes, and procedures: 
    • Regularly assess the organization's adherence to established Quality policies, processes, and procedures through systematic audits. 
    • Identify any deviations or non-compliance and take corrective actions to address them promptly. 
    • Use audit findings to provide insights and recommendations for continuous improvement in Quality processes.
INTERPERSONAL SKILLS AND CHARACTER TRAITS
 
  • In addition to the above responsibilities, as the leader in this role, you are expected to possess and apply the following interpersonal skills and capabilities: 
    • Strong Interpersonal Skills: 
      • Display excellent listening skills and demonstrate an ability to understand the needs of others. 
      • Appreciate and value diversity, fostering an inclusive and collaborative environment.
    • Excellent Planning and Organization Skills: 
      • Structure tasks effectively, establish priorities, and follow through on commitments. 
      • Ensure efficient use of resources to achieve desired Quality outcomes. 
    • Able to Successfully Manage Multiple Tasks: 
      • Demonstrate proficiency in managing and coordinating multiple tasks simultaneously.
      • Prioritize and allocate resources effectively to meet objectives.
    • Strong Problem-Solving Skills: 
      • Possess strong analytical and problem-solving abilities. 
      • Apply a systematic and data-driven approach to identify root causes and implement effective solutions. 
    • Strong Goal Orientation: 
      • Show a commitment to delivering excellent internal and external customer service. 
      • Strive for continuous improvement and the attainment of all customer and job specifications. 
    • Excellent Adaptability in a Changing Environment: 
      • Thrive in an environment that undergoes change and proactively adapts to new circumstances. 
      • Embrace opportunities for growth and improvement. 
    • Works well in a Team setting, but is capable of good performance in a private setting: 
      • Collaborate effectively with colleagues and foster a cooperative team environment. 
      • Demonstrate self-motivation and independence when working individually. 
    • Strong Computer Skills (spreadsheets, word processing, graphics and ERP): 
      • Possess proficiency in using computer software and applications relevant to the role, including spreadsheets, word processing, graphics tools and M1 ERP system. 
    • Excellent Written Skills and ability to communicate data in both written and verbal presentations: 
      • Exhibit strong written communication skills, effectively conveying information and data in a clear and concise manner. 
      • Present findings and reports verbally in a professional and articulate manner. 
    • Ability to perform well in a stressful environment: 
      • Remain calm and composed under pressure, maintaining focus on quality objectives. 
      • Effectively manage stress to ensure continued high performance.
    • Capable of successfully and enjoyably applying a "hands-on" approach to the work: 
      • Demonstrate a willingness to actively engage in tasks at all levels, including hands-on involvement, when necessary. 
      • Lead by example in demonstrating a strong work ethic and dedication to quality. 
    • Is Principle-centered in Approach to dealing with the various needs of individuals: 
      • Demonstrate fairness, ethics, and respect in all interactions. 
      • Uphold principles of integrity and treat individuals with dignity and professionalism.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gordon, Inc.